Purpose            

The Assistant Health Services Director is responsible for supervising all care staff; coordinating all personal care services provided to residents by personal care staff; promoting the health and wellbeing of each resident; and reporting observed changes in resident condition or health to the Executive Director and resident’s responsible party.

Scope

It is understood that the Assistant Health Services Director supports the philosophy of Arcadia Senior Living:

·         To create environments that respect the emotional, physical, spiritual, and intellectual needs of our residents

·         To attract, retain, and develop exceptional staff

·         To create communities that define exceptional customer service

·         Manage our individual communities in a professional manner in meeting financial expectations and resident satisfaction

ESSENTIAL FUNCTIONS

Required

·         Leadership through planning, directing, communicating and coaching

·         This position requires strong written and verbal communication skills, strong personal skills and positive community relations skills to be successful

·         Excellent written, verbal, grammatical and punctuation skills

·         Must be self-motivated, have the ability to work independently, and make decisions

·         Excellent organizational skills; detail oriented

·         Pleasant, professional and personal manner

DUTIES

Typical

1.      Clinical Oversight:

·         The Assistant Health Services Director performs a thorough health assessment on all new residents upon admission to the community. The Assistant Health Services Director is responsible for monitoring the health status of all current residents through assessments, evaluations, and care conferences scheduled quarterly or more frequently as required. Resident assessments, evaluations, and care plans will be entered into the approved software document by the Assistant Health Services Director.  The Assistant Health Services Director will monitor compliance with those care plans by all staff.  This monitoring includes initiating actions as required in improving their health status and reading of all alert charting from daily report.  This monitoring is to include but not limited to; medication side effects, activities, meals, complaints, cognition and behaviors, ADL’s and special requests.  Using this information, the Assistant Health Services Director will react immediately to suspend resident abuse including a thorough investigation and notification of appropriate parties. 

2.      Supervisory/Administrative Duties:

·         The Assistant Health Services Director is responsible for screening, hiring, training, and supervising all Medication Technicians.  This includes managing poor performance, coaching to improve skills, managing activities to correspond to care plans and appropriate documentation and compliance with all human resource guidelines.  Assures that all staff maintains appropriate annual training to keep up with state requirements.  The Assistant Health Services Director is responsible for doing all scheduling and handling call-outs for Caregivers and Med Techs as assigned in the building.

3.      Continuous Quality Improvement:

·         The Assistant Health Services Director working with the Health Services Director will assist in ensuring there is a Continuous Quality Improvement (CQI) activity in the building.  Working with the Heath Services Director, assist in identifying and set priorities in resolving service related issues, and those CQI activities within the community meet Arcadia Senior Living goal of quarterly meetings, and document plans to improve quality.  The Assistant Health Services Director will provide additional areas of CQI focus through clinical audits performed in the community as required and requested by Arcadia Senior Living.

4.      Compliance with Rules and Regulations:

·         The Assistant Health Services Director will support the Health Services Director in maintaining compliance with all local, state, and federal and licensing rules and regulations associated with the licensure of the building as they pertain to clinical and risk management activities.  This includes HIPPAA, OHSA, and State Survey issues, etc that apply to the specific location of the property.

5.      Safety Compliance:

·         The Assistant Health Services Director is responsible for ensuring that all employees work in a safe manner and that unsafe actions are to be managed.  Compliance with Safety Committee standards is required.  Should workplace injuries occur, the Executive Director would be responsible for following all procedures for treatment, investigation, return to work, and management of the injured worker, communication with care provider and Arcadia Senior Living.

6.      Team Effectiveness:

·         The Assistant Health Services Director is responsible for fostering teamwork with co-workers, showing initiative in overcoming obstacles, takes actions to assist others beyond job responsibilities, and has a positive impact on co-workers, residents and visitors.

7.      Perform other duties as assigned or needed.

SUPERVISION

Received:          Reports to the Health Services Director

Given:                 Responsible for training and support in clinical matters as determined by the Health Services Director

EDUCATION & LICENSING

Required:          Licensed or Registered Nurse

                                State specific accreditation or license required

Preferred:          Associate’s or Bachelor’s Degree strongly preferred in business or field related to the position

EXPERIENCE

Required:          Must have proven management experience and ability to manage staff

Preferred:          Minimum three years' experience in assisted living, Alzheimer’s or Memory Loss Care

                                Experience in Residential Care Management, Clinical Director, or Risk Management

                                Experience with Microsoft Word and Microsoft Excel

WORKING CONDITIONS

Usual:                 Professional office environment.  Uses PC, telephones, word processing and other standard office equipment.  Verbally able to articulate in person and over the phone.  Attending business-related functions.

Special:             The Assistant Health Services Director encounters stressful conditions dealing with residents and employees.  Must be able to work with the Health Services Director, Executive Director, and community management staff, in organizing and implementing programs and training in clinical and risk management areas.  Excellent verbal and written skills, interpersonal and mediation skills, ability to evaluate workers’ performance, strong working knowledge of employment laws and company regulations.

About Arcadia at Lookout Ridge

Arcadia at Lookout Ridge is a premier assisted living community dedicated to providing exceptional care, vibrant living, and peace of mind for our residents and their families. Managed by Avant, we pride ourselves on fostering an inviting, supportive environment. We are seeking a dynamic, results-driven professional to lead our outreach and growth strategies.

Position Overview

The Admissions and Marketing Coordinator is responsible for achieving and maintaining optimal community occupancy. This role drives revenue via direct sales interactions with prospective residents, their families, and professional referral networks. The ideal candidate brings a proven track record in healthcare outside sales, specifically generating high-quality admissions leads for senior living, home health, or similar healthcare sectors.

Key Responsibilities

• Conducts community marketing, direct sales activities, tours, and outreach events.
• Generates new prospective resident leads and executes structured follow-up strategies.
• Establishes relationships with healthcare professionals and community referral resources.
• Monitors sales pipelines and key performance metrics to optimize monthly occupancy.
• Develops and implements an annual Marketing Action Plan with monthly updates.
• Manages facility marketing budgets and census guidelines set by Avant.
• Coordinates innovative, purposeful in-house events to generate community foot traffic.
• Performs deep-dive competitor studies analyzing rates, services, and marketing strategies.
• Manages inventory and local distribution of all physical collateral and materials.
• Tracks marketplace trends to proactively adjust local community marketing strategies.

Qualifications

• Education: Associate degree or higher required.
• Proven outside sales experience with a focus on lead generation in senior living or healthcare.
• Strong relational skills with a talent for consultative sales, inquiry management, and closing.
• Experience creating, tracking, and executing strategic annual marketing plans.
• Ability to analyze local competitor data, market shifts, and pricing models.
• High organizational skills to manage community events and marketing collateral.
• Proficiency in CRM software and tracking sales pipeline data.

Benefits & Compensation

• Salary Range: $60,000.00 – $65,000.00 per year.
• Uncapped bonus structure with a payout for every move-in.
• Comprehensive medical, dental, and vision insurance packages.
• Paid time off and holiday pay.
• Retirement savings plans.
• Career growth and professional development opportunities within the Avant network.